Vaccine Damage Payment
If you disagree with a decision
You can challenge a decision about your Vaccine Damage Payment claim. This is called asking for a ‘mandatory reversal’.
If the decision was made after 27 October 2013
Write to the Vaccine Damage Payment Scheme. You must:
- explain why you think the decision is wrong
- include any new evidence to support your application - only include evidence you have not already sent
Vaccine Damage Payment Scheme
Unit 5 Greenfinch Way
Newburn Business Park
Newcastle-upon-Tyne
NE15 8NX
You need to include:
- the date of the original payment decision
- your name and address
- your date of birth
- your National Insurance number
If the decision was made on or before 27 October 2013
Contact the Vaccine Damage Payment Scheme for advice on challenging the decision.
Vaccine Damage Payment Scheme
[email protected]
Telephone: 0300 330 0013
Monday to Friday, 8am to 4:30pm
Find out about call charges
What happens next
The original decision will be reviewed. The NHS Business Services Authority (NHSBSA) will send you a new decision if they think it should be changed.
If they do not think the decision should be changed, you’ll get a ‘mandatory reversal notice’ that will explain the reasons why. This will include the information you need to be able to appeal.
If you disagree with the outcome
You can ask for mandatory reversal again - there’s no limit on the number of times you can make this request, and no time limit.
You can also appeal to the Social Security and Child Support Tribunal. The tribunal is impartial and independent of government.
There is no time limit for requesting an appeal.
Download and fill in form SSCS7 and send it to the address on the form.
You’ll need to choose whether you want to go to the tribunal hearing to explain your case. If you do not attend, your appeal will be decided on your appeal form and any supporting evidence.
After you submit your appeal, you can provide evidence. Your appeal and the evidence will be discussed at a hearing by a judge and one or two experts, for example a doctor. The judge will then make a decision.
It usually takes around 6 months for your appeal to be heard by the tribunal.