HMRC monthly performance reports
Monthly summaries of how HMRC has performed against its customer service targets.
These monthly reports shows how HM Revenue and Customs (HMRC) has done against its key customer service performance objectives, such as:
- use of our digital services
- answering our phones
- handling customer post
- responding to complaints
A detailed breakdown of our performance data is held within our quarterly performance updates.
Our annual reports and accounts set out our past performance.
Reporting year 2024 to 2025
Reporting year 2023 to 2024
Reporting year 2022 to 2023
Reporting year 2021 to 2022
Reporting year 2020 to 2021
Reporting year 2019 to 2020
Reporting year 2018 to 2019
Reporting year 2017 to 2018
Reporting year 2016 to 2017
Updates to this page
Published 30 March 2017Last updated 19 December 2024 + show all updates
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Added HMRC monthly performance report for October 2024.
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Added HMRC monthly performance report for October 2024.
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Added HMRC monthly performance report for September 2024.
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Added HMRC monthly performance report for August 2024.
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Added HMRC monthly performance report for July 2024.
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Added monthly performance reports for April, May and June 2024.
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Added HMRC monthly performance report for March 2024.
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Added HMRC monthly performance report for February 2024.
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Added HMRC monthly performance report for January 2024.
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Added HMRC monthly performance report for December 2023.
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Added HMRC monthly performance report for November 2023.
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Added HMRC monthly performance report for October 2023.
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Added HMRC monthly performance report for September 2023.
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Added HMRC monthly performance report for August 2023.
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Added HMRC monthly performance report for July 2023.
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Updated to include monthly reports for April, May and June 2023.
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Added HMRC monthly performance report for March 2023.
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Added monthly performance report for February 2023.
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Added HMRC monthly performance report for January 2023.
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Added HMRC monthly performance report for December 2022
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Added HMRC monthly performance report for November 2022.
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Added HMRC monthly performance report for October 2022.
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Added HMRC monthly performance report for September 2022.
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Added HMRC monthly performance report for August 2022.
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Added HMRC monthly performance report for July 2022 to the '2022 to 2023' section.
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Added '2022 to 2023' reporting year section and included performance reports for April, May and June 2022.
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Added March 2022 monthly performance report.
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Added HMRC monthly performance report for February 2022.
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Added HMRC monthly performance report for January 2022.
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Added monthly performance report for December 2021.
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Added HMRC monthly performance report for November 2021.
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Added the performance report for October 2021.
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Added performance report for September 2021.
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Added monthly performance update for August 2021.
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Added HMRC monthly performance report for July 2021.
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Added monthly performance reports for April, May and June 2021.
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Added HMRC monthly performance report for March 2021.
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Added HMRC monthly performance report for February 2021.
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Added monthly performance report for January 2021.
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Added December 2020 monthly performance report.
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Added monthly performance report for November 2020.
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Added HMRC monthly performance report for October 2020.
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Added monthly performance report for September 2020.
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Added HMRC monthly performance report for August 2020.
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Added monthly performance report for July 2020.
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Added monthly performance report for June 2020.
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Added reports for April and May 2020.
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Added HMRC performance report for March 2020.
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Added HMRC performance report for February 2020.
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Added January 2020 monthly performance report.
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Added performance report for December 2019.
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Added report for November 2019.
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Added report for October 2019.
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Added report for September 2019.
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Added August 2019 report.
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Added performance report for July 2019.
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Added reports for April, May and June 2019.
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Added performance report for March 2019.
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Added data for February 2019.
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Added report for January 2019.
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Added monthly report for December 2018.
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Added November 2018 monthly performance report.
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Added performance report for October 2018.
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Added September 2018 monthly performance report.
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Added August 2018 monthly perfromance report.
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Added July 2018 report.
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Monthly performance reports for April, May and June 2018 added.
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Added March 2018 monthly performance report.
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Added report for February 2018.
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Added performance report for January 2018.
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Added performance report for December 2017.
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Added performance report for November 2017.
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Added performance report for October 2017.
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Added performance report for September 2017.
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Added performance report for August 2017.
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Added performance report for July 2017.
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Added reports for April, May and June 2017
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Added 'HMRC monthly performance report: March 2017'
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First published.