Corporate report

HMRC monthly performance report: August 2017

A monthly summary of how HMRC has performed against its customer service targets.

• From: HM Revenue & Customs
• Published: 28 September 2017

Documents

HMRC monthly performance update: August 2017

HTML

HMRC monthly performance data: August 2017

CSV, 5.29 KB

View online

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

• use of our digital services
• answering our phones
• handling customer post
• responding to complaints

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Published 28 September 2017