Correspondence

Delay repay compensation: letter to train operating companies about making prompt payments to rail passengers

Letter from the Secretary of State for Transport about a Which? investigation into compensation for rail passengers who have made a high volume of claims.

• From: Department for Transport and The Rt Hon Chris Grayling
• Published: 15 June 2018

This was published under the 2016 to 2019 May Conservative government

Documents

Letter to train operating companies about the prompt payment of delay repay compensation to rail passengers, 14 June 2018

PDF, 107 KB, 1 page

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Details

This letter from Chris Grayling MP, Secretary of State for Transport, concerns the prompt payment of delay repay compensation to rail passengers. It follows a Which? investigation suggesting that franchisees have refused to pay out compensation to claimants who have made a high volume of claims.

Published 15 June 2018