Guidance

Digital Economy Bill Part 1: Access to Digital Services

Part 1 of the Digital Economy Bill concerns access to digital services, including a broadband Universal Service Obligation

• From: Department for Science, Innovation and Technology and Department for Digital, Culture, Media & Sport
• Published: 5 July 2016

Documents

Universal Service Obligation Factsheet

PDF, 106 KB, 2 pages

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Supporting Consumers Factsheet

PDF, 102 KB, 2 pages

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Ofcom Review of Digital Communications

http://stakeholders.ofcom.org.uk/telecoms/policy/digital-comms-review/dcr-feb-16/

USO Statement of Intent

PDF, 142 KB, 9 pages

Details

Part 1 of the bill will:

• create a new broadband Universal Service Obligation (USO) which will set out how government and industry will deliver broadband connectivity. This will ensure everyone has the legal right to request connection to 10Mbps broadband
• enable Ofcom to set requirements on providers to make available more information on the matters that count to consumers, including complaints, statistics and accurate broadband speeds. Opening up this information will enable the development of more innovative apps and consumer tools
• require providers to follow procedures set by Ofcom when customers wish to switch provider, or compensation is due

Published 5 July 2016