Guidance

Direction 1: Addresses for HM Land Registry for the receipt of applications and correspondence (effective 2 December 2024)

Updated 25 November 2024

Applies to England and Wales

Direction given under section 100(4) of the Land Registration Act 2002

Applications by post, document exchange and personal delivery

1.I direct, under section 100(4) of the Land Registration Act 2002, that the addresses of the offices of HM Land Registry listed in Schedule 1 for the receipt of applications and correspondence by:

a. post,

b. document exchange, or

c. personal delivery,

are specified in Schedule 2 to this direction.

Addresses

2.Columns 2 to 4 of the table in Schedule 2 specify HM Land Registry addresses depending on the:

a. method of delivery (post, document exchange or personal delivery), and

b. type of customer specified in Column 1.

Receipt of applications

3.Applications for registration or correspondence in connection with an application must not be marked “Private and confidential” or “Private” or “Confidential”. Any applications or correspondence so marked and sent to HM Land Registry will be redirected from the address in Schedule 2 to an office listed in Schedule 1 and will be either:

a. inspected, and if found to be an application for registration, or a document connected with an application for registration, returned to the address indicated in Schedule 2 for scanning, or

b. returned to the customer, for the application or correspondence to be sent to HM Land Registry without such marking.

The application will not be received for the purpose of rule 15 of the Land Registration Rules 2003 until received at the HM Land Registry address specified in Schedule 2 for the second time as a result of step 3(a), or until it is received without the markings following step 3(b) above.

4.Any applications sent to an HM Land Registry office address other than as specified in the table in Schedule 2:

a. will be redirected by the registrar to an address specified in the table in Schedule 2, and

b. will not be received for the purpose of rule 15 of the Land Registration Rules 2003 until received at such redirected address.

5.The office name to be inserted after the words “HM Land Registry” in any address shown in Schedule 2 to this direction is:

a. the name of the office where the customer team of the customer (if any) is located, or

b. if the customer does not have a customer team, the name of the office closest to the location of the customer, in either case being one of the offices listed in Schedule 1.

6.If the name of any office listed in Schedule 1 is omitted from the address where indicated by “XXXXXX Office” after the words “HM Land Registry” in Schedule 2, the application will be received for the purposes of rule 15 of the Land Registration Rules 2003 when it is received at the appropriate address shown in Schedule 2.

7.The provisions of this direction also apply to the definition of “appropriate office” in rule 19 of the Land Registration Rules 2003.

8.This direction has effect on and after 2 December 2024, and replaces Direction 1: Applications by post, document exchange and personal delivery made on 31 January 2019.

Nicola Muir
Deputy Director, Central Legal Services
22 November 2024

Schedule 1

HM Land Registry offices

Birkenhead Office

Coventry Office

Croydon Office

Durham Office

Fylde Office

Gloucester Office

Kingston Upon Hull Office

Leicester Office

Nottingham Office

Peterborough Office

Plymouth Office

Telford Office

Swansea Office Swyddfa Abertawe

Weymouth Office

Schedule 2

The address to be used for the offices listed in Schedule 1 for the receipt of applications is that set out in Columns 2, 3 and 4 below, opposite the type of customer in Column 1.

Column 1	Column 2	Column 3	Column 4
	Post	Document exchange	Personal delivery
Business Customers	HM Land Registry, XXXXX Office (Insert name of office from Schedule 1) PO Box 7803, Bilston, WV1 9QN	HM Land Registry, XXXXXX Office (Insert name of office from Schedule 1) DX427301, BILSTON 3	HM Land Registry, XXXXXX Office (Insert name of office from Schedule 1) HMLR Mailroom, Restore Digital, EDM House, Village Way, Bilston, WV14 0UJ
Non Business Customers	Citizen Centre, PO Box 74, Gloucester, GL14 9BB		HM Land Registry Tŷ Cwm Tawe, Phoenix Way, Swansea Enterprise Park, Swansea, SA7 9FQ