Corporate report

DVLA business plan 2018 to 2019

Our business plan 2018 to 2019 details what we will deliver in the year and includes our financial and volume forecasts.

From:
Driver and Vehicle Licensing Agency
Published
26 March 2018
Last updated
15 November 2018 — See all updates

Documents

DVLA business plan 2018 to 2019

PDF, 455 KB, 25 pages

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DVLA business plan 2018 to 2019

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DVLA business plan 2018 to 2019 - progress against performance (September 2018)

PDF, 139 KB, 4 pages

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Details

Our plans include:

  • rationalising and modernising our core network technology
  • starting to build new drivers and vehicles systems, based on user needs and customer insight to inform business transformation
  • carrying out an end to end review of VED collection under existing legislation
  • maintaining or improving our position in the top 5 public sector best in class organisations for customer service

Progress against the business plan performance measures will be provided on a regular basis.

Updates to this page

Published 26 March 2018
Last updated 15 November 2018 + show all updates

  1. Progress against performance updated.

  2. Page updated with progress against performance (July 2018)

  3. First published.

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