Corporate report

DVLA Strategic Plan 2017 to 2020

The DVLA strategic plan sets out the agency’s direction for the next 3 years.

• From: Driver and Vehicle Licensing Agency
• Published: 30 March 2017
• Last updated: 20 April 2018 — See all updates

Documents

DVLA Strategic Plan for 2017 to 2020

PDF, 2.66 MB, 26 pages

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DVLA Strategic Plan for 2017 to 2020

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Details

The strategic plan focuses on 5 key themes:

• best in class customer service – by working with stakeholders and others to identify improvements and continuously make services simpler and better
• dynamic business and technology – over the next 3 years, DVLA will move to more agile and cloud based services and put more services online
• hub for digital motoring – DVLA will build new interacting software to allow businesses and government to develop services, while removing the reliance on paper documents
• modern workplace and skills – by creating a state-of-the-art, modern workplace, staff can work in an environment where they have the training, skills and capabilities they need
• unrivalled safety, security and compliance – by making compliance with the law simple and easy, DVLA will focus on reducing vehicle excise duty evasion and introducing online processes

Published 30 March 2017
Last updated 20 April 2018 + show all updates

1. 20 April 2018

   PDF updated to include link to the latest Business Plan (2018 to 2019)

2. 30 March 2017

   First published.