Meeting the needs of vulnerable clients: OISC practice note
Practice note on how immigration advisers should meet the needs of vulnerable clients.
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This practice note from the Office of the Immigration Services Commissioner (OISC) provides guidance to assist OISC authorised advisers identify how a client might be vulnerable and to assist advisers in meeting the needs of such clients.
The practice note includes guidance on
- identifying a vulnerable client
- enabling a vulnerable client to access the services of a registered organisation
- factors to consider when dealing with a vulnerable client
- appropriate advice following instructions
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Published 5 December 2016Last updated 24 April 2017 + show all updates
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First published.