Guidance

Payment Protection Insurance Market Investigation Order 2011: Directions to RBS

Directions issued by the CMA to RBS, to ensure it complies with the Payment Protection Insurance Market Investigation Order 2011.

• From: Competition and Markets Authority
• Published: 23 August 2019
• Last updated: 11 August 2022 — See all updates

Documents

Directions to RBS

PDF, 184 KB, 11 pages

RBS action plan

PDF, 95.1 KB, 1 page

Details

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the Order) was that all customers would receive an annual reminder from their provider setting out the cost of their payment protection insurance (PPI). a reminder of their right to cancel and other important information. RBS failed to send annual reminders to 10,730 customers. The CMA has issued RBS with Directions designed to ensure compliance with the Order.

RBSG Directions revoked

11 August 2022: The CMA today revoked the Directions given to RBSG (now NatWest Group plc) on 23 August 2019 on confirmation that it had met the requirements outlined in the Directions.

Published 23 August 2019
Last updated 11 August 2022 + show all updates

1. 11 August 2022

   RBSG Directions revoked

2. 23 August 2019

   First published.