Guidance

Payment Protection Insurance Order: Directions to Barclays Bank

The CMA issued directions to Barclays Bank to ensure compliance with the Payment Protection Insurance Market Investigation Order 2011.

• From: Competition and Markets Authority
• Published: 6 August 2018
• Last updated: 1 November 2023 — See all updates

Documents

Directions to Barclays Bank UK plc

PDF, 201 KB, 5 pages

The Barclays Plan

PDF, 78.4 KB, 1 page

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Details

Barclays Directions revoked

1 November 2023: The CMA today has revoked the Directions given to Barclays on confirmation that Barclays has completed all the actions in the Directions and that it has exited the PPI market.”

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the PPI Order) was that all customers would receive an annual statement from their provider setting out the cost of their payment protection insurance (PPI) and a reminder of their right to cancel. Barclays failed to send annual statements to some Littlewoods credit card customers in 2016-2017. The directions ensure that Barclays has adequate systems in place to prevent something similar from occurring again.

Published 6 August 2018
Last updated 1 November 2023 + show all updates

1. 1 November 2023

   Barclays Directions revoked

2. 6 August 2018

   First published.