Guidance

Prisoner complaints policy framework

Rules and guidance for staff and prisoners on the new Prisoner Complaints Policy Framework.

From:
Ministry of Justice and HM Prison and Probation Service
Published
5 July 2019
Last updated
12 December 2023 — See all updates

Documents

Prisoner complaints policy framework

PDF, 669 KB, 49 pages

Annex J: Information for prisoners: Making complaints (easy read)

PDF, 1.24 MB, 11 pages

Prisoner complaints policy framework (Welsh)

PDF, 714 KB, 52 pages

Annex J: Information for prisoners: Making complaints (easy read) (Welsh)

PDF, 1.29 MB, 11 pages

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Translated complaint forms

ZIP, 2.39 MB

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Details

The Prisoner Complaints Framework sets out requirements and information on providing a fair and effective system for dealing with prisoner complaints, including by ensuring procedural justice and taking a problem-solving approach for both adult prisoners and young people. It also incorporates the parts of PSI 58/2010 (Prison and Probation Ombudsman) that refer to complaints.

Updates to this page

Published 5 July 2019
Last updated 12 December 2023 + show all updates

  1. Framework updated.

  2. Welsh, easy read versions and translated forms updated.

  3. Framework updated.

  4. Policy framework updated.

  5. Welsh version of framework updated.

  6. Framewrk updated.

  7. Framework updated.

  8. Updated framework files

  9. Framework updated.

  10. Framework updated.

  11. Updated Annex J

  12. First published.

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