Official Statistics

Housing Benefit: statistics on speed of processing 2013-14

Measure of the average time it took to process new claims and changes of circumstances throughout the year.

• From: Department for Work and Pensions
• Published: 22 October 2013
• Last updated: 23 July 2014 — See all updates

Documents

Statistical release: January 2014 to March 2014 (quarter 4, 2013/14)

Ref: ISSN: 2047-1904

PDF, 480 KB, 4 pages

Additional tables: January 2014 to March 2014 (quarter 4, 2013/14)

MS Excel Spreadsheet, 761 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: October 2013 to December 2013 (quarter 3, 2013/14)

Ref: ISSN: 2047-1904

PDF, 301 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: October 2013 to December 2013 (quarter 3, 2013/14)

MS Excel Spreadsheet, 600 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: July 2013 to September 2013 (quarter 2, 2013/14 )

PDF, 236 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: July 2013 to September 2013 (quarter 2, 2013/14 )

MS Excel Spreadsheet, 605 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: April 2013 to June 2013 (quarter 1, 2013/14 )

PDF, 327 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: April 2013 to June 2013 (quarter 1, 2013/14 )

MS Excel Spreadsheet, 678 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The speed of processing official statistics replace the old ‘right time indicator’. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. The statistics include the volumes of claims, changes and the total days to process new claims and changes of circumstances.

Speed of processing measures the average times to process a new Housing Benefit claim or a change in circumstance of an existing Housing Benefit claim.

Questionnaire about the Housing Benefit speed of processing statistics

Help us to improve our statistics and ensure value for money. Please complete our questionnaire about the speed of processing statistics to tell us what you think about our statistics.

Published 22 October 2013
Last updated 23 July 2014 + show all updates

1. 23 July 2014

   Published quarter 4 data (January to March 2014).

2. 23 April 2014

   Published first release of statistics for October 2013 to December 2013.

3. 22 January 2014

   Statistical release: July 2013 to September 2013 (quarter 2, 2013/14 ) published.

4. 22 October 2013

   Supporting tables added to page.

5. 22 October 2013

   First published.