Guidance

Withdraw funds from your cash account for Customs Declaration Service declarations

Use form CDSCAW1 to withdraw funds from your cash account if you need a refund.

• From: HM Revenue & Customs
• Published: 2 November 2020
• Last updated: 3 October 2023 — See all updates

Funds can be withdrawn from a cash account as long as they go to a bank account that is registered to the cash account owner.

What you need

You will need to tell us the:

• details of your company, including contact information
• amount you want to withdraw
• name of the cash account holder
• EORI number
• bank details
• requester’s name and role in the company
• reason for the withdrawal of funds

How long it takes

We aim to process all UK requests within 5 working days. Your funds will be in your bank account within 7 to 10 working days following processing.

Request a withdrawal

Fill out a withdrawal request form (CDSCAW1) and send it to the address on the form.

Withdrawal request form (CDSCAW1)

PDF, 261 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Email HMRC to ask for the form in Welsh.

Withdrawal checks

To make sure the funds are only paid to the cash account owner, we will check the:

• cash account name
• EORI number
• company name
• requester

Get help and support

If you have any queries about withdrawing funds from your Customs Declaration Service cash account, call HMRC about general guarantee accounts and select option 1.

You can also send an enquiry by email, with ‘Withdraw funds from my cash account for CDS declarations’ in the subject line, to: [email protected].

Published 2 November 2020
Last updated 3 October 2023 + show all updates

1. 3 October 2023

   A new version of form CDSCAW1 has been added. You must now give your bank name and account details every time you complete the form. The section for international bank accounts has been removed and the return address has been updated.

2. 21 September 2023

   A link to the withdrawal request form (CDSCAW1) has been added to the guide.

3. 9 March 2023

   Information on how to get help to withdraw funds from your cash account has been added.

4. 1 June 2022

   The ‘Request a withdrawal’ section has been updated. The address to send your form to has changed to: HM Revenue & Customs, Customs Salford, 5th floor, Three New Bailey, New Bailey Street, Salford, M3 5FS.

5. 2 November 2020

   First published.