Housing Benefit statistics on speed of processing for 2020 to 2021
Statistics on the average number of days to process a new Housing Benefit claim or a change of circumstance to an existing Housing Benefit claim.
Applies to England, Scotland and Wales
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Speed of processing is a measure of the average time it takes to process a:
- new Housing Benefit claim
- change of circumstance to an existing Housing Benefit claim
The average time is measured in calendar days, rounded to the nearest day.
The statistics on this page are for:
- April to June 2020 (quarter 1, financial year 2020 to 2021)
- July to September 2020 (quarter 2, financial year 2020 to 2021)
- October to December 2020 (quarter 3, financial year 2020 to 2021)
- January to March 2021 (quarter 4, financial year 2020 to 2021)
Updates to this page
Published 28 October 2020Last updated 28 July 2021 + show all updates
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Published the latest Housing Benefit speed of processing statistics for the period January to March 2021. This is also called quarter 4 of the financial year 2020 to 2021.
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The narrative in the statistical release (main stories, second bullet point) has been updated to provide corrected historical comparisons between the financial years ending 2020 and 2021.
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Added the data tables for the period October to December 2020 (quarter 3).
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Published the latest Housing Benefit speed of processing statistics for the period October to December 2020. This is also called quarter 3 of the financial year 2020 to 2021.
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Published the latest Housing Benefit speed of processing statistics for the period July to September 2020. This is also known as quarter 2.
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Revised data tables - an incorrect geography code for Buckinghamshire was used in cell B309 in tables 1, 2a, 2b and 2c. The correct geography code (E06000060) has now been used. No changes to the data have been made.
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First published.